Return policy
We hope you are satisfied with your AlorAir purchase. If you need to return a product, please review the information below to help make the return process as smooth as possible.
This policy applies to air scrubbers, dehumidifier accessories, air movers, and dehumidifiers.
Eligible products may be returned within 30 days of delivery, while eligible parts may be returned within 60 days of delivery, for purchases made through our local distributors or the AlorAir website. Please note that discounted products and consumables are not eligible for return.
If a return is requested for reasons related to the customer, such as ordering the wrong product or no longer needing the item, the customer is responsible for the return shipping fee. The actual shipping cost will depend on the shipping carrier selected by the customer.
If the product you receive is damaged, defective, or incorrect due to our error, AlorAir will cover the applicable return shipping costs.
No restocking fee will be charged for eligible product returns.
Returns
To initiate a return, please contact our customer service team at support@alorair.com before sending the product back. Our team will provide the return instructions and confirm the appropriate return address.
To help us process your return, please provide proof of purchase, such as your original order number, purchase receipt, or other valid purchase information.
Please include the following information with your returned package:
- Your order number
- The reason for the return
- Your contact information
- Proof of purchase, if applicable
For returns that are not related to a product defect, damage, or incorrect shipment, the product should be unused, in the same condition in which it was received, and in its original packaging. Used products are generally not eligible for return unless they are defective or otherwise covered by our warranty.
Once we receive the returned product, our team will inspect it free of charge and provide the inspection results within 72 hours. If the product is covered by our warranty, we will repair or replace it at our expense. If the issue is not covered by the warranty or is determined to have resulted from customer use or handling, repair or replacement costs and applicable shipping charges may be the customer's responsibility.
Return Address
AlorAir Returns Center
14752 Yorba Ct Chino CA 91710 US
Refund
Once your return has been received and inspected, we will email you to let you know whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for your purchase. Please allow up to 5 business days for the refund to appear in your account after approval. Processing times may vary depending on your bank, credit card company, or payment provider.
If the refund has not appeared after the applicable processing period, we recommend checking with your bank or payment provider first. If you still need assistance, please contact our customer service team.
Exchange
If you would like to exchange a product purchased from one of our distributors or the AlorAir website, please contact us for assistance.
Exchange requests may be made within 30 days of delivery. The product should be unused, in the same condition in which it was received, and in its original packaging.
If an exchange is needed because the product received was defective, damaged, or incorrect due to our error, AlorAir will cover the applicable shipping costs. For exchanges requested for other reasons, the customer is responsible for the applicable shipping expenses.
Any applicable price difference will be handled based on the replacement product selected.
Order Cancellation
If you need to cancel an order, please contact us at support@alorair.com or 1-888-990-7469 within 24 hours of placing your order.
Orders are typically processed within 1–2 business days after they are placed.
An order may be canceled within the 24-hour cancellation period as long as it has not yet been processed or shipped. If we receive your cancellation request before shipment and within the allowed cancellation period, we will cancel the order and issue a full refund.
If the order has already been shipped, we are unable to cancel it. However, once you receive the product, you may request a return in accordance with this Return Policy.
Cancellation requests are processed during business days and business hours, so we recommend contacting us as soon as possible if you would like to cancel an order.
Contact Us
If you have any questions about a return, refund, exchange, or order cancellation, please contact our customer service team.
E-mail: support@alorair.com
Tel: 1-888-990-7469